Privacy Policy
Effective Date: July 22, 2026
Totally Green Builders ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website or engage our services. Please review this policy carefully. By using our website, you agree to the practices outlined here.
If you have questions about this policy, please contact us using the information in Section 12 below.
1. Information We Collect
Personal Information You Provide
When you interact with our website or request our services, we may collect the following personal information:
- Your name, mailing address, phone number, and email address
- Details about your project, including the type and scope of remodeling work requested
- Payment and billing information when processing transactions
- Photographs or descriptions of your property submitted for estimating purposes
- Any communications you send to us, including emails, contact form submissions, and phone inquiries
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Your IP address and browser type
- Pages visited and time spent on each page
- Device type and operating system
- Referring URLs and search terms
- Data from cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, provide estimates, and schedule consultations
- To plan, coordinate, and complete contracted remodeling and construction projects
- To process payments and manage invoicing
- To communicate updates about your project or our services
- To send marketing communications you have opted in to receive
- To improve our website functionality and overall customer experience
- To meet applicable legal and regulatory obligations
- To detect and prevent fraud or unauthorized activity
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in these limited situations:
- Service Providers: Trusted third-party vendors who support our business operations. These vendors are bound by contract to keep your information confidential and use it only for services performed on our behalf.
- Legal Obligations: When required by law, subpoena, court order, or government authority, or when we believe disclosure is necessary to protect our legal rights or the safety of others.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may transfer as part of that transaction.
- With Your Permission: When you give us explicit consent.
4. Your Choices and Rights
- Access and Correction: You may request access to the personal information we hold about you and ask us to correct inaccuracies.
- Deletion: You may request deletion of your personal information, subject to exceptions required by law or legitimate business obligations.
- Marketing Opt-Out: You may unsubscribe from marketing communications at any time by contacting us directly.
- Do Not Track: We honor Do Not Track browser signals and do not engage in tracking, cookie placement, or advertising when a Do Not Track mechanism is active.
To exercise any of these rights, contact us using the information in Section 12. We will respond within a reasonable timeframe.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, complete your project, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We take the protection of your personal information seriously and implement reasonable physical, technical, and administrative safeguards against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is entirely secure. If you believe your information has been compromised, please contact us immediately.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand visitor behavior so we can improve our site.
- Marketing Cookies: Used to deliver relevant advertising, where applicable.
You can manage or disable cookies through your browser settings. For more information, visit www.allaboutcookies.org.
8. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has submitted personal information, we will delete it promptly.
10. State-Specific Privacy Rights
Depending on your state of residence, you may have additional rights regarding your personal information. Residents of California and other states with comprehensive privacy laws may have rights to access, correct, delete, or opt out of certain uses of their data. Contact us to exercise any state-specific privacy rights.
11. Changes to This Privacy Policy
Totally Green Builders may update this Privacy Policy periodically. When material changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
Totally Green Builders
14555 Hamlin St #3
Van Nuys, CA 91411
Phone: (855) 774-3466
Email: [email protected]